SHUAFAY Terms & Conditions

SHUAFAY operates under the SHUAFAY Industries business structure through the unified domain shuafay.com.

The principal divisions include:

• SHUAFAY: premium leatherwear, apparel, accessories, custom clothing and related retail products.
• SHUAFAY Industries: manufacturing, private-label production, B2B development, sourcing, logistics and commercial supply.
• SHUAFAY Studios: web, ecommerce, SEO, performance, creative and related digital services.

We may introduce, discontinue, rename or restructure divisions, products, services and website features where commercially or operationally appropriate.

By using SHUAFAY, you confirm that:

• you have legal capacity to enter the relevant transaction;
• where required, you have permission from a parent, guardian or authorized representative;
• information you provide is accurate, current and complete;
• your use is lawful in your jurisdiction;
• you are not prohibited from the transaction by sanctions, trade restrictions or other applicable law.

If you act for a company, partnership, organization, client or other entity, you confirm that you are authorized to bind that entity.

Some features may require a customer account. You are responsible for keeping account information accurate and login credentials confidential.

Notify SHUAFAY promptly where you reasonably suspect unauthorized access, compromised credentials, fraudulent orders or misuse of your account.

You must not:

• use the website for unlawful, fraudulent, deceptive, abusive or harmful activity;
• impersonate another person or submit false account, payment or delivery information;
• attempt to bypass security, payment, geographic, pricing, promotion or access controls;
• introduce malware, malicious scripts, automated attacks or harmful code;
• scrape, crawl, copy, overload, reverse engineer or commercially exploit the website without written authorization;
• misuse reviews, quotations, inquiries, coupons, Wallet benefits, returns or customer-support systems;
• interfere with another person’s use of the website.

We may reasonably restrict or suspend access, cancel affected transactions, preserve evidence and cooperate with payment processors or lawful authorities where fraud, abuse, security risk or a material breach is suspected.

Where practical and legally appropriate, we will seek to resolve account concerns before permanent termination.

Personal information is handled in accordance with the Privacy Policy and cookies are governed by the Cookie Policy .

You agree that order confirmations, quotations, invoices, payment notices, account-security notices, delivery updates, service messages and other transactional communications may be provided electronically.

You are responsible for providing a working email address and reviewing messages connected to your transaction.

Optional marketing communication is separate from necessary transactional messages. You may update or stop optional marketing through the preference or unsubscribe link provided in the relevant email.

Electronic records, acknowledgements, approvals, system logs and correspondence may be retained and used to administer orders, support, fraud review and disputes, subject to applicable law and our Privacy Policy.

The price shown at checkout in the selected or supported currency is the price submitted with the order, subject to error correction, verification and order acceptance.

Checkout may support USD, CAD, SGD, GBP, EUR, AED, SAR, PKR or other currencies made available on the website. Supported currencies and localized pricing may change.

Your bank, card issuer, intermediary or payment provider may apply its own exchange rate, international transaction fee or other charge outside SHUAFAY’s control.

Unless checkout or a written quotation states otherwise, prices may exclude:

• import duties and customs charges;
• VAT, GST, sales tax or similar taxes;
• brokerage and destination handling;
• remote-area or storage charges;
• bank or intermediary fees.

Promotions, coupons, Wallet bonuses, bundles, free shipping and limited offers are subject to their published conditions, eligibility, availability and technical validity.

Promotions cannot be combined unless expressly permitted. We may correct or withdraw an offer affected by fraud, misuse, duplicate accounts, a technical error or an obvious pricing mistake.

If a material pricing error affects an order, we may contact you with the correct price or cancel the affected item and refund any captured amount.

Submitting an order is an offer to purchase. An automated order receipt, payment attempt or acknowledgement confirms that the request was received but does not necessarily confirm final acceptance.

A contract is formed when SHUAFAY expressly confirms acceptance for processing, production or dispatch, depending on the type of product.

Before acceptance, we may verify:

• payment authorization;
• price and product information;
• material or stock availability;
• delivery serviceability;
• custom specifications;
• fraud and compliance risk;
• country or product restrictions.

We may refuse, limit or cancel an order where there is a pricing error, unavailable material, payment failure, suspected fraud, restricted destination, unlawful request, technical failure or other reasonable operational issue.

Where payment has already been captured for an order we cancel, the appropriate amount will be refunded according to the original payment allocation and normal payment processing times.

Contact us promptly if you request a change or cancellation. We cannot guarantee that a change can be made after processing, material allocation, customization or production has started.

We may limit quantities or decline orders that appear intended for unauthorized resale, promotion abuse or automated purchasing.

Payments may be processed through HBL Pay or other payment providers made available at checkout.

By submitting a payment, you authorize the relevant provider and SHUAFAY to:

• validate the payment method;
• authenticate the transaction;
• request authorization and capture;
• perform fraud and risk screening;
• process refunds or reversals;
• retain transaction records as permitted.

A payment may be declined, held or reviewed by the issuer, gateway or SHUAFAY even where the customer initially receives an on-screen success message.

We may request reasonable verification where a transaction appears unusual, high-risk, mismatched or potentially fraudulent.

Do not submit payment credentials you are not authorized to use. You are responsible for charges, fees or consequences imposed by your issuer due to insufficient funds, incorrect information or unauthorized use.

System records, gateway responses, order history, communication and delivery evidence may be used to investigate payment disputes and chargebacks.

Authority to submit content

Submit only designs, logos, artwork, photographs, specifications and references that you own or are authorised to provide for the intended use. You are responsible for obtaining the rights and approvals required for every supplied element. A reference to another brand is not permission to copy its protected design or trade mark. We may request evidence of permission, decline a request or remove unauthorised content.

Permission to complete your project

You permit SHUAFAY and its relevant production partners to use, store, reproduce, resize and adapt submitted content to review an inquiry, prepare quotations and production files, make approved samples and products, perform quality control, fulfil orders and support authorised refills. Material changes to your approved specification require approval before production. Retention of personal information follows the Privacy Policy.

B2B design reproduction and development

For new B2B submissions made under these terms from 4 November 2026, you give SHUAFAY continuing, non-exclusive, worldwide permission to reproduce, adapt, develop, manufacture, display, market and sell products based on original, non-confidential designs that you own or are authorised to make available for those uses. This includes SHUAFAY collections and production for other buyers. No additional royalty, attribution or exclusivity is owed unless SHUAFAY agrees otherwise in writing before submission.

This permission is limited to the rights you can lawfully grant. It does not authorise misuse of another person's trade mark, club crest, protected design, confidential information or personal data. Customer identities, player names, contact details and private measurements are not included in permission for public or commercial reuse. You retain any ownership you have in submitted content; this permission does not itself transfer ownership to SHUAFAY.

If a design must remain exclusive or confidential, agree those restrictions with SHUAFAY in writing before uploading or sending it. Existing signed agreements and previously accepted project-specific restrictions remain effective. Uploading content alone does not create an exclusive manufacturing relationship. Nothing in this section overrides applicable law or rights that cannot lawfully be waived.

SHUAFAY intellectual property

SHUAFAY reserves the rights it owns in its original artwork, logos, photographs, product designs, design references, production files and patterns. You may not copy, reproduce, manufacture from, distribute, commercially reuse or authorise another manufacturer to use that protected material without SHUAFAY's prior written permission, confirmed through an official SHUAFAY email address. Purchasing a product or quotation does not itself transfer those rights. Any agreed customer-specific ownership or transfer must be stated in writing.

Return eligibility, time limits, condition requirements, exclusions and procedures are governed by the Refunds and Returns Policy .

Eligible returns generally require the product to be unused, unwashed, unaltered and returned with the applicable tags, packaging and proof of purchase.

Returns are inspected before approval. Normal leather variation, customer-caused damage, wear, odor, misuse, incorrect care or unauthorized alteration does not ordinarily qualify as a manufacturing defect.

Custom, personalized and made-to-order products are generally excluded from change-of-mind returns, subject to mandatory legal rights.

Approved refunds may be allocated back to the original payment method, Wallet balance, promotional component or other original payment source as appropriate.

Any Wallet bonus or promotional value linked to a refunded transaction may be adjusted or reversed according to the Wallet Policy.

Refund timing depends on inspection, processing and the customer’s bank, card issuer or payment provider.

Warranty

Workmanship and warranty concerns are handled under the Warranty Policy .

Payment disputes

Contact SHUAFAY first where possible so that a genuine order, refund or delivery issue can be investigated.

We may contest an inaccurate or abusive chargeback using order, payment, communication and delivery evidence. Nothing prevents a customer from using a lawful payment-dispute right in good faith.

SHUAFAY Studios projects may include website development, ecommerce, SEO, performance optimization, content, photography editing, video editing, social media, consulting and related digital services.

The accepted proposal, quotation, invoice, email confirmation or statement of work defines the project-specific:

• scope and deliverables;
• revisions and exclusions;
• timeline and milestones;
• client dependencies;
• third-party software and licences;
• fees and payment schedule;
• acceptance and handover process.

The client must provide lawful content, accurate instructions, approvals, access credentials and feedback within a reasonable time.

Project timelines may change because of client delay, hosting issues, third-party plugins, API limitations, platform changes, security incidents or other dependencies outside SHUAFAY Studios’ control.

Deposits, completed milestones, reserved time, audits, strategy, custom configuration and work already performed may be non-refundable to the extent stated in the project agreement and permitted by law.

Upon full payment, the client receives the rights expressly stated for the final deliverables. SHUAFAY Studios retains its pre-existing tools, reusable methods, frameworks, templates, know-how and third-party licensed components.

SHUAFAY Studios does not guarantee a particular search ranking, traffic level, revenue, conversion rate, advertising approval or uninterrupted third-party platform result.

Confidential or unreleased client work will not be used publicly as a portfolio example without consent or another agreed basis.

Good-faith resolution

Before starting formal proceedings, please contact SHUAFAY with the relevant order, transaction or project details so the matter can be reviewed in good faith.

Governing law and jurisdiction

These Terms are governed by the laws of Pakistan, without excluding mandatory consumer protections that apply in the customer’s country or place of residence.

Subject to any mandatory right to use another forum, disputes may be brought before a court of competent jurisdiction in Pakistan.

Severability and waiver

If a provision is held unlawful or unenforceable, it will be limited or removed only to the necessary extent. The remaining provisions continue in effect.

A delay or failure to enforce a right does not permanently waive that right.

Assignment

SHUAFAY may transfer rights or obligations as part of a legitimate business reorganization, sale or service arrangement, provided this does not unlawfully reduce your rights.

You may not transfer a personal order, Wallet account or service agreement without written approval unless applicable law provides otherwise.

Changes to these Terms

We may update these Terms to reflect legal, operational, security, payment, product or service changes.

The revised version becomes effective when published with a new “Last updated” date. The Terms in effect when a transaction was accepted will generally continue to govern that transaction unless a lawful written amendment states otherwise.

Entire agreement

These Terms, incorporated policies and any transaction-specific written agreement form the agreement relating to the applicable use, order or service and replace prior general representations on the same subject.

Contact

For terms, policy, order, legal-notice or service questions, contact SHUAFAY through the official Contact page .

Include the relevant order number, project reference or Wallet transaction details. Do not include full card details, passwords or unnecessary sensitive information in a general contact message.