SHUAFAY Wallet Policy

1. What Is the SHUAFAY Wallet?

The SHUAFAY Wallet is a customer wallet feature available within the SHUAFAY ecosystem. It is designed to allow eligible customers to top up wallet balances, receive promotional wallet rewards where offered, use wallet balances partially on eligible orders, and enjoy a more flexible long-term value-based shopping experience.

The SHUAFAY Wallet is intended as a loyalty, rewards, and customer-value layer. It is not a bank account, prepaid card, stored-value account, or electronic money account.

2. Supported Wallet Currencies

Wallet support may be available in one or more storefront currencies, including but not limited to:

Supported currencies may be updated, expanded, restricted, or changed at any time based on store configuration, payment gateway support, currency logic, compliance requirements, or operational needs.

3. Current Limited-Time Wallet Offer

SHUAFAY is currently offering a limited-time 5X top-up reward for eligible wallet top-ups.

Equivalent reward values may be applied in supported storefront currencies based on the selected currency and the wallet logic active at the time of top-up.

This is a limited-time promotional offer and may be changed, reduced, replaced, paused, or withdrawn at any time without prior notice. Once withdrawn, the same offer may not return.

4. Limited-Time Nature of the Offer

The current wallet reward is promotional and time-sensitive. The current 5X offer is not guaranteed to remain available, future wallet bonus rates may be lower, bonus structures may be revised, eligibility conditions may change, and SHUAFAY may discontinue or replace the current wallet promotion at any time.

Customers who are interested in the current offer should secure it while it remains available.

5. Minimum Top-Up Requirement

To qualify for the current promotional wallet reward, the minimum qualifying top-up is:

This minimum may be updated in the future. Equivalent thresholds in other supported storefront currencies may be determined according to SHUAFAY’s internal currency and wallet logic at the time of top-up.

6. Wallet Reward Calculation

Where the current 5X offer applies, reward value is calculated based on the qualifying top-up amount. For example, a $100 USD equivalent top-up may receive $500 reward value, while a $200 USD equivalent top-up may receive $1,000 reward value.

Reward calculations may be shown in the user’s selected storefront currency where supported. SHUAFAY reserves the right to correct any wallet entry, promotional calculation, conversion error, display issue, or technical fault.

7. Partial Redemption at Checkout

Wallet balances may be used on eligible purchases through partial redemption at checkout.

This means wallet balances are intended to work as a partial order benefit rather than a full-payment replacement, unless otherwise stated by SHUAFAY.

Redemption limits may change over time and may differ for certain products, promotions, checkout flows, currencies, or account types.

8. Eligible Orders & Checkout Use

Wallet balances may only be used on eligible products, eligible checkout flows, eligible currencies, eligible accounts, and eligible promotional periods.

SHUAFAY may restrict wallet use in certain circumstances, including excluded products, restricted promotions, fraud review, duplicate or suspicious accounts, partial payment incompatibility, technical limitations, legal limitations, risk concerns, or compliance concerns.

9. Never-Expiring Credits

Unless otherwise stated in a specific campaign, SHUAFAY Wallet credits are designed as never-expiring credits.

However, SHUAFAY reserves the right to reverse, freeze, adjust, suspend, or remove wallet balances or promotional components where fraud is suspected, a top-up is reversed or disputed, a technical error occurred, bonus misuse is detected, a chargeback or payment reversal affects the wallet funding source, or wallet usage violates the Terms, this Wallet Policy, or any applicable promotion rules.

So while ordinary wallet credits are designed for long-term use, this does not prevent correction or enforcement action where required.

10. Non-Withdrawable & Non-Cash Nature

Wallet balances, promotional bonuses, and reward values are non-withdrawable, non-redeemable for cash, non-interest-bearing, and not transferable except where a wallet transfer feature is expressly enabled by SHUAFAY.

Wallet value is intended for use within the SHUAFAY ecosystem only.

11. Wallet Top-Ups, Verification & Approval

Wallet top-ups may be subject to payment approval, fraud screening, identity or account verification, transaction review, payment gateway acceptance, and risk assessment.

A wallet top-up is not final until the relevant payment is successfully received, verified, and accepted. SHUAFAY reserves the right to delay, hold, reject, reverse, or manually review any wallet top-up.

12. Refunds, Reversals & Bonus Adjustments

Where a wallet top-up, order, or funding source is refunded, disputed, reversed, canceled, or otherwise affected, SHUAFAY may reverse promotional bonuses, deduct associated reward value, freeze wallet balances temporarily, correct wallet calculations, restore eligible amounts to the original payment source or wallet balance where appropriate, or offset refunds against previously granted wallet benefits where applicable.

If a wallet-funded order is refunded, SHUAFAY may determine, acting reasonably and in accordance with applicable law and policy, whether any amount should be returned to the original wallet balance, the original payment source, a reduced adjusted value after promotional correction, or a combination of these options.

13. Abuse, Manipulation & Account Restrictions

SHUAFAY may suspend or restrict wallet access where we reasonably suspect duplicate-account behavior, bonus farming, fraudulent top-ups, abuse of refunds or chargebacks, technical exploitation, false identity use, suspicious transaction patterns, or policy manipulation.

Where necessary, SHUAFAY may reverse bonuses, suspend wallet access, restrict checkout usage, freeze account activity, cancel related orders, or pursue recovery of improperly obtained value.

14. Wallet Transfers & Internal Features

Where SHUAFAY enables wallet-to-wallet transfers, currency transfers, or other internal wallet features, such features may be subject to additional eligibility rules, transfer limits, fees, review processes, account checks, technical availability, and campaign restrictions.

Such features may be disabled, changed, or withdrawn at any time.

15. Relationship to Terms & Conditions

This Wallet Policy should be read together with the SHUAFAY Terms & Conditions, Privacy Policy, and any offer-specific campaign terms.

If there is any inconsistency between a short promotional message and this Wallet Policy, SHUAFAY may rely on the Wallet Policy, the Terms & Conditions, the applicable campaign rules, and the actual wallet logic in force at the time.

16. Changes to This Wallet Policy

SHUAFAY may update, revise, reduce, replace, or withdraw wallet rules, bonus structures, redemption limits, supported currencies, and promotional mechanics at any time.

Changes become effective when published on this page, unless a later effective date is stated. Because wallet promotions may evolve over time, customers should review this page regularly before topping up or redeeming wallet funds.