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SHUAFAY® Easy Returns

At SHUAFAY, your satisfaction is our priority. If you’re not completely happy with your purchase, our dedicated support team is ready to assist you via WhatsApp or email. We offer convenient return options worldwide and locally, designed to make your return process smooth and hassle-free.

Global & Local Returns Made Simple

To ensure faster and cost-effective returns, SHUAFAY operates return facilities in Germany, the United Kingdom, Australia, and our headquarters in Pakistan. This network enables you to return items locally, reducing shipping time and expenses. Alternatively, you can opt to return your product directly to our Pakistan facility.

Please note that return shipping costs are the customer’s responsibility. Once we receive and inspect your returned package, we will promptly process your refund to the original payment method.

  1. Contact SHUAFAY Support

    Notify our customer support team via WhatsApp or email about your return request.

  2. Receive Return Instructions

    We’ll provide you with the nearest return facility address and detailed packaging and shipping guidelines.

  3. Prepare Your Return Package

    Pack your item securely in its original packaging with all tags, labels, and accessories intact. Ensure the product is unworn and unused.

  4. Ship Your Return

    Send the package via a reliable courier service and keep your shipping receipt and tracking number for reference.

While customers cover return shipping fees, our global return network helps minimize these costs and streamline the process.

  • Transit Time: Return shipments may take up to 30 business days to reach our facility, depending on your location and courier. Delays can occur during peak periods.

  • Inspection & Refund: Once received, returns are inspected and processed within 3-5 business days.

  • Return Window: Items must be returned within 14 days of receipt in original, unused condition with all packaging intact.

  • Refund Method: Refunds are issued to the original payment method; processing times vary by provider.

  • Non-Refundable: Shipping costs are not refunded after order dispatch.

  • Refundable: Shipping fees are refunded if you cancel before dispatch (within 3 days), receive faulty items, or if SHUAFAY cancels due to stock unavailability.

  • Fragrances: No returns or exchanges on opened fragrance products due to safety reasons.

  • Face Masks: Only faulty masks are eligible for return.

  • Swimwear & Underwear: Must be unused, with tags and hygiene seals intact, unless faulty.

  • Handbags & Footwear: Return in original packaging to prevent damage; avoid scratching or marking during inspection.

  • Jewelry: Pierced earrings are non-refundable/non-exchangeable unless faulty; other jewelry must be unused and resalable.

  • We monitor return patterns to maintain fairness; excessive returns may lead to account reviews or closure.

  • If your return is lost in transit after 30 business days, contact Customer Experience. We will investigate with the courier, which may take up to 10 business days.

For full details, please refer to our Terms and Conditions. At SHUAFAY, we are dedicated to providing you with a seamless and trustworthy return experience.