Frequently Asked Questions

Ordering Online

Find quick answers in SHUAFAY’s FAQs. We’re dedicated to ensuring your shopping comfort. Join us for a stress-free experience!

To create a new account, begin by entering your email address. Afterward, you will receive an email containing a verification link. Please click on this link to confirm and activate your account.

To access your account, simply click on “My Account” and log in using your registered email and password. In case you forget your password, you can easily create a new one by selecting the “Forgot Password” option.


Opt for the ‘Custom’ size option, where you can provide your specific body measurements. We’ll then craft a unique size pattern exclusively tailored to you.

We offer a variety of secure payment options, including PayPal and major credit/debit cards. Rest assured, your transactions are processed using top-tier secure payment services. Our currency of trade is USD ($).

SHUAFAY prioritizes your online security. We employ industry-grade SSL encryption and utilize secure payment methods to safeguard your transactions. Rest assured, our stringent privacy policy is designed to provide our clients with peace of mind regarding their personal information.

We process standard orders within a timeframe of 3 to 7 business days. For custom orders, the creation process typically takes between 4 to 14 business days. Our international expedited shipping option ensures delivery within approximately 3 to 7 business days.

Upon receiving your order, you will find a pre-printed returns label included. In case you have misplaced or not received this label, kindly follow these instructions:

  1. Log in to your account.
  2. Navigate to ‘My Account’ and then ‘My Orders.’
  3. Select the ‘Reprint Returns Label’ option.

Alternatively, you can reach out to our Customer Experience team for assistance.

Product Care

To ensure its longevity and maintain its best condition, please follow these care instructions:

Certainly! Here are care instructions for leather jackets, denim, fleece, and cotton products:

Leather Jackets:

  1. Cleaning: Use a damp cloth to gently wipe off surface dirt or stains. For more thorough cleaning, use a leather cleaner appropriate for the type of leather.

  2. Conditioning: Apply a leather conditioner to keep the leather supple and prevent it from drying out or cracking. Follow the product-specific recommendations.

  3. Storage: Hang your leather jacket on a padded hanger to maintain its shape. Avoid prolonged exposure to direct sunlight or heat, which can cause fading and damage.


  1. Washing: Turn your denim garment inside out before machine washing it in cold water. Use a mild detergent. Avoid using bleach, as it can weaken the fabric and fade the color.

  2. Drying: Air dry your denim whenever possible. If using a dryer, use a low heat setting to prevent excessive shrinkage.

  3. Ironing: If needed, iron denim inside out on a low to medium heat setting. Steam can help remove wrinkles without ironing.


  1. Washing: Machine wash fleece garments in cold water. Use a gentle cycle and mild detergent. Fasten zippers and close snaps to avoid snagging.

  2. Drying: Tumble dry fleece on low heat or air dry to maintain its softness. Avoid high heat, which can damage the fabric.

  3. Avoid Fabric Softeners: Do not use fabric softeners, as they can reduce the fleece’s ability to retain warmth.

Cotton Products:

  1. Washing: Machine wash cotton items in warm or cold water, depending on the garment’s care label. Use a mild detergent.

  2. Drying: Tumble dry on low heat or air dry. Cotton can shrink if exposed to high heat.

  3. Ironing: Iron cotton items while they are slightly damp to ease the process. Use a medium to high heat setting.

  4. Storage: Store cotton products in a cool, dry place to prevent moisture-related issues. Avoid direct sunlight to prevent color fading.

Always refer to the care labels and any specific manufacturer recommendations for the best care of your products, as some may have unique requirements or blends of materials.

Typically, we maintain ample stock of our products. However, if you find that your preferred size is temporarily unavailable, kindly express your interest by sending us an email. We will keep your request on file and reach out to you as soon as the item is back in stock. If you have an urgent need, don’t hesitate to contact our Customer Experience team, and we’ll assist you promptly.

Express Delivery

Introducing SHUAFAY Express Delivery – a seamless and reliable service designed to surpass your delivery expectations. Your satisfaction is our paramount objective. Discover updated delivery choices and lead times conveniently available to you during the checkout process.

Please see our Delivery Page.


Your Satisfaction, Our Guarantee
Our expedited delivery service is here to delight you with fast and reliable shipping. We’re committed to ensuring your contentment. Explore updated delivery options and lead times seamlessly available during checkout.


SHUAFAY makes returns a breeze. Complete the returns slip, apply the EMS return label, and drop off your parcel at your nearest Post Office for a stress-free return journey.

Please see our Returns Page.

Effortless returns made simple with EMS post. Complete the returns slip, apply the EMS return label, and drop off your parcel at the nearest Post Office. Keep your postage receipt for peace of mind.

Contact our dedicated support team through our Contact Us page. We’re here to assist you with any inquiries or concerns.