SHUAFAY Shipping & Delivery Policy

Last updated: 22-12-2025

At SHUAFAY, we are committed to delivering your premium handcrafted products with speed, security, and transparency. Our shipping process is designed to reflect our factory-direct luxury model—efficient, reliable, and globally accessible.

Express Worldwide Shipping

SHUAFAY offers FREE Express Worldwide Shipping on eligible orders.

  • Delivery via UPS or DHL Express

  • Typical delivery time: 2 to 7 working days

  • Service available in 160+ countries

  • Real-time tracking provided for every shipment

  • Secure packaging with special handling for premium and fragile items

Delivery timelines may vary slightly depending on destination, customs clearance, or peak periods.

Order Processing Time

  • In-stock items: Processed within 2–4 business days

  • Made-to-Order items: Production timelines are communicated at checkout or by our team

  • Orders are dispatched once quality checks are completed

You will receive a confirmation email with tracking details once your order ships.

Shipping Carriers

We partner exclusively with trusted international carriers, including:

  • DHL Express

  • UPS Worldwide

Carrier selection is based on destination, serviceability, and delivery efficiency.

Shipping Options & Remote Areas

Free Shipping Coverage

Free Worldwide Shipping applies to all major cities and serviceable areas.

Remote Area Surcharges

Some locations classified as remote or hard-to-reach by DHL or UPS may incur additional charges.

Examples include:

  • Certain postal codes

  • Rural or island regions

  • Areas requiring special handling

If applicable:

  • Additional charges are clearly communicated before dispatch

  • Our team may contact you to confirm approval before shipping

What to Expect If You’re in a Remote Area

  • Additional Charges: Any remote area surcharge will be disclosed transparently.

  • Longer Delivery Times: Remote deliveries may take longer due to logistical constraints.

SHUAFAY does not apply hidden charges.

Customs, Duties & Import Taxes

SHUAFAY ships internationally on a DDU (Delivered Duty Unpaid) basis.

This means:

  • Product price and shipping are paid at checkout

  • Customs duties, VAT, GST, or import taxes (if applicable) are the responsibility of the buyer

  • These charges are assessed by your local customs authority

We provide accurate commercial invoices to support smooth customs clearance.

Country-Specific Guidance (Indicative)

United States

  • Orders under USD 800 are typically duty-free

  • Orders above USD 800 may incur duties (usually 5–9% for leather goods)

  • No VAT applies

United Kingdom

  • Import VAT (20%) applies to orders above GBP 135

  • Customs duties may apply depending on HS classification

  • Delivered on DDU basis; carrier may collect charges

European Union

  • VAT typically ranges from 19% to 27%, depending on country

  • Customs duties may apply based on product category

  • DHL, UPS, or DPD may contact you for payment before delivery

Australia

  • GST (10%) applies on orders above AUD 1,000

  • Orders may be held for clearance

  • Australia Post or DHL may contact you directly

Canada

  • Customs duties (approx. 6–10%) and GST/HST (5–15%) may apply

  • Fees are collected by the carrier or Canada Border Services Agency

All Other Countries

  • Import regulations vary by country

  • Customers are advised to check local customs guidelines if unsure

DDU (Delivered Duty Unpaid) Policy

SHUAFAY currently ships all international orders on a DDU basis.

Under DDU:

  • The buyer is responsible for paying any import duties or taxes upon arrival

  • This approach allows SHUAFAY to offer more competitive pricing and wallet benefits

  • Refusal to pay duties may result in delayed delivery or return of the shipment

Failed Delivery & Refused Shipments

If a shipment is:

  • Refused due to unpaid customs charges

  • Undeliverable due to incorrect address

  • Uncollected after carrier attempts

The order may be returned or abandoned by the carrier. Any resulting costs may be deducted from the refund, if applicable.

Order Tracking

  • Tracking details are sent once your order ships

  • Customers are encouraged to monitor shipments regularly

  • Delays caused by customs or carrier policies are outside SHUAFAY’s control

Dedicated Customer Support

We’re here to ensure your SHUAFAY experience remains smooth and transparent.

If you have questions about:

  • Shipping options

  • Remote area charges

  • Customs duties

  • Delivery timelines

Please Email us or Contact Us here:

Contact Us

Shop with Confidence

At SHUAFAY, we deliver luxury and performance worldwide—with care, speed, and clarity. From our workshop to your doorstep, every shipment reflects our commitment to quality and trust.