To create a new account, begin by entering your email address. Afterward, you will receive an email containing a verification link. Please click on this link to confirm and activate your account.
To access your account, simply click on “My Account” and log in using your registered email and password. In case you forget your password, you can easily create a new one by selecting the “Forgot Password” option.
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Opt for the ‘Custom’ size option, where you can provide your specific body measurements. We’ll then craft a unique size pattern exclusively tailored to you.
We offer a variety of secure payment options, including PayPal and major credit/debit cards. Rest assured, your transactions are processed using top-tier secure payment services. Our currency of trade is USD ($).
SHUAFAY prioritizes your online security. We employ industry-grade SSL encryption and utilize secure payment methods to safeguard your transactions. Rest assured, our stringent privacy policy is designed to provide our clients with peace of mind regarding their personal information.
We process standard orders within a timeframe of 3 to 7 business days. For custom orders, the creation process typically takes between 4 to 14 business days. Our international expedited shipping option ensures delivery within approximately 3 to 7 business days.
Upon receiving your order, you will find a pre-printed returns label included. In case you have misplaced or not received this label, kindly follow these instructions:
- Log in to your account.
- Navigate to ‘My Account’ and then ‘My Orders.’
- Select the ‘Reprint Returns Label’ option.
Alternatively, you can reach out to our Customer Experience team for assistance.
